Effective Manager 3 : Communicating and giving feedback (PER-789)
Recognize the importance and impact of communicating effectively. Adjust your communication style to different individuals and situations. Manage difficult communication situations courageously. Prepare and lead inspiring meetings and presentations. ... Lire la suite
Niveau
pour tous
pour tous
Mode de formation
En classe
2 jours
1 groupe disponible
Langue
Anglais
- Recognize the importance and impact of communicating effectively.
- Adjust your communication style to different individuals and situations.
- Manage difficult communication situations courageously.
- Prepare and lead inspiring meetings and presentations.
- Give impactful feedback.
All managers, including newly appointed managers and those who want to update their skills.
The foundations of communication
- How the communication process works
- Components of active listening
- Components of a verbal message
- Adapting the content of your message to the listener
- Delegating
- The four major communication systems
- Communication styles and their main characteristics
- Adapting your approach to people with different communication styles
Management-specific communication challenges
- Maintaining civility in the workplace
- Endorsing messages from upper management
- Asserting without attacking
Managing presentations and meetings
- Delivering interesting and inspiring presentations
- Managing meetings
- Planning meetings
- Structuring meetings
- Roles
- Strategies for successful meeting management
Feedback: potential and limits
- Why provide feedback?
- The limits of feedback
- Stages of intervention
- What to include in feedback
Feedback approaches
- Direct feedback
- Deferred feedback
- Diagrams of feedback models
- Questioning techniques for employee empowerment
Managing difficult interactions
- Difficult employees and employees facing difficulties
- Having courageous conversations
- Managing resistance
Action plan
- Applying what I've learned
8:30 a.m. to 4:30 p.m.
- OIQ
Entreprise de formation
Formateurs
Formateurs et formatrices ÉTS Formation
Experts actifs et expertes actives dans leur domaine
