Effective Manager : Development Program (PER-979)
Embrace your role as a manager and exercise authority appropriately. Effectively manage priorities. Use practical methods to build your leadership. Mobilize your staff and team. Communicate productively. Intervene appropriately to coach or realign an... Lire la suite
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- Embrace your role as a manager and exercise authority appropriately.
- Effectively manage priorities.
- Use practical methods to build your leadership.
- Mobilize your staff and team.
- Communicate productively.
- Intervene appropriately to coach or realign an employee's behaviour.
All managers, including newly appointed managers and those who want to update their skills. The program is also suitable for employees with management potential.
Effective Manager 1 : Embracing your role as a manager
Transitioning successfully into your role
- Moving up to a management position
Fundamentals of management
- Management: Fact versus fiction
- Trends in management
Core competencies for managers
- Core competency self-assessment
Roles of the manager
- Creating added value
- Different management skills for different levels of authority
- Interpersonal skills
- Developing talent
Agility and continuous improvement
- The agile manager
- Managing operations
- The P-O-L-C framework
Positioning yourself as a manager
- Authoritative vs. authoritarian
- Defining authority
- Exercising authority as a manager
Problem resolution
- The general framework for problem resolution
Decision making
- Decision-making strategies
- Choosing the right approach
- The 8 principles of persuasion
Managing priorities
- How do managers spend their time?
- The urgent-important matrix
- Effective priority-setting
Action plan
- Applying what I've learned
Effective Manager 2 : Building leadership skills and mobilizing your team
Implementing change
- The change process
- Reactions to change
- Optimizing change management
Leadership
- Myths and realities about leadership
- Foundations of leadership
- Continuous improvement in leadership
Situational leadership
- Hersey and Blanchard's situational leadership model
- Using social desirability as a strategy for influence
Motivation
- The Epstein Motivation Competencies Inventory
- What is motivation?
- Needs and the hierarchy of needs
- An equation for satisfying needs
- Motivating and demotivating factors
- Career anchors
- Non-monetary recognition
Teamwork
- Must-haves of effective teams
- The four stages of team development
- Key factors for optimal team functioning
Engagement
- The conditions for engaging a group
- What is mobilization?
- How engagement impacts performance
- The pillars of engagement
- Engaging your team in 6 steps
Action plan
- Applying what I've learned
Effective Manager 3 : Communicating and giving feedback
The foundations of communication
- How the communication process works
- Components of active listening
- Components of a verbal message
- Adapting the content of your message to the listener
- Delegating
- The four major communication systems
- Communication styles and their main characteristics
- Adapting your approach to people with different communication styles
Management-specific communication challenges
- Maintaining civility in the workplace
- Endorsing messages from upper management
- Asserting without attacking
Managing presentations and meetings
- Delivering interesting and inspiring presentations
- Managing meetings
- Planning meetings
- Structuring meetings
- Roles
- Strategies for successful meeting management
Feedback: potential and limits
- Why provide feedback?
- The limits of feedback
- Stages of intervention
- What to include in feedback
Feedback approaches
- Direct feedback
- Deferred feedback
- Diagrams of feedback models
- Questioning techniques for employee empowerment
Managing difficult interactions
- Difficult employees and employees facing difficulties
- Having courageous conversations
- Managing resistance
Action plan
- Applying what I've learned
- Block 1 - April 23 and 24, 2025
- Block 2 - May 14 and 15, 2025
- Block 3 - June 4 and 5, 2025
8:30 a.m. to 4:30 p.m.
- OIQ
Entreprise de formation
Formateurs
Formateurs et formatrices ÉTS Formation
Experts actifs et expertes actives dans leur domaine
Disponibilité(1)
-
23 Avr 202508:30
En classe2 787,00 CAD
You can also register for each course segment separately. The segments do not have to be complete...
